FAQ

1/ What is the SoKawaii?

SoKawaii is a monthly subscription crate full of kawaii items from Japan. We are based in Japan and love the kawaii things everywhere here. We hope to share with you everything about the kawaii culture!

2/ When will I be charged for my boxes?

The first payment is made immediately when you subscribe! All the next payments will be processed the 15th of the month (or 3 months later for 3-months plan etc..).

All the payments are made the month before the shipping of the box. For example, if you subscribed on January 1st or 29th you will get the February box.

3/ When does my box ship and how long will it take to arrive?

We ship the box around the 3rd of the month.

We ship all boxes from Japan with SAL method (economy). Your box will take about 3~5 weeks to reach your home. 

Please note that during the holiday peak (Christmas etc..) or because of weather, it sometimes took longer to arrive.

4/ How much are the shipping cost?

We ship worldwide for free! We can also provide a tracking numbe for an additional $3USD fee.

5/ What countries do you ship SoKawaii?

We ship everywhere ! If your country is not on the list, feel free to contact us!

6/ Could I know products in the box in advance ?

For your surprise, we do not reveal all the items coming in the next box, except one or two. This is one of the core concepts of our box. We also announce the theme of the box every month, at the beginning of a month.

We'll keep this page updated with the frequently asked questions.