FREQUENTLY ASKED QUESTIONS


What is SoKawaii?
SoKawaii is a monthly subscription crate full of cute items from Japan. We are based in Japan and we love everything kawaii. We hope to share with you the most of it!
What's inside my box?
Each month, you'll get a cute package of 6~8 products selected from everything kawaii in Japan, including:

- Plushies
- Kawaii figures
- Lifestyle goods
- Wearable & accessories
- Collectibles
- Stationery
- Kitchenware
- Bags & pouches
- and even more!

We're always looking for the best and latest items available. Everything is 100% official licensed, only available in Japan and so kawaii!!!

When will I be charged?

The initial charge is made immediately after your first order. Next payments will be processed the 15th of the month (or once every 3, 6, 12 months depending on you subscription plan). Payments are made the month before the box has been shipped. For example, if you subscribed from January 1st to 29th you will get the February box.

When does my box ship and how long will it take to arrive?

Your box is shipped around the 3rd of the month.All boxes are shipped from Japan with SAL method (economy). It takes about 3~5 weeks to reach your home depending on your country.Please note that delays may vary due to peak holiday seasons or bad weather.

How much are the shipping cost?

We offer free worlwide shipping.

What countries do you ship to?

We ship worlwide! If your country is not on the list, feel free to contact us!

Could I know which products will be featured in my upcoming box?

In order to keep it a surprise, we do not reveal all the items featured in the upcoming box, except for one or two. This is one of the core concepts of our box. We also do a reveal of the theme at the beginning of each month!

What payment methods can I use?

We accept payments through all major credit cards (Visa, Mastercard, American Express etc.)